Shipping policy

The shipping costs are always displayed on the separate page “Shipping costs”. 

We send your orders one day a week. Please understand that it can sometimes take a bit longer until you receive your order. We are a small team and do our best!

We hand over your orders to DHL. You will automatically receive a tracking number with every order and can track your order using the following link: DHL shipment tracking

If there are additional shipping costs due to incorrect address data, e.g. because your parcel ends up back here instead of in your mailbox, you will have to cover the extra shipping costs.

In the event of a return or complaint, please send us an e-mail to hello@ghettofever.com

Returns and complaints are always annoying for everyone, which is why we encourage you to buy consciously. Also online ;)

Feel free to contact us at any time if you have a question about one or the other item.



Returns will unfortunately be charged to you. Please note that you must return the item to us in the same condition as you received it, with all original labels. Otherwise we will not accept your return.

If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately at:
hello@ghettofever.com.

FOREIGN DELIVERIES / CUSTOMS DUTIES
 
Customs duties do not apply to shipments within the European Union (EU). Exceptions to this are those areas that do not belong to the customs territory of the EU; therefore, please inform yourself about the applicable customs regulations in your area before making your purchase. Outside the EU, fees are generally charged for importing goods from the EU.

Charges may be levied by the country of destination in accordance with the customs requirements applicable there on goods sold from the EU to a country outside the EU or to a country with special provisions within the EU.

Customs duties are to be borne by the customer and the customer must take care of the corresponding administrative matters himself, e.g. collecting the ordered goods from customs and handling the formalities.

More detailed information on the individual customs regulations and the respective amount of customs duties must be obtained by the customer in advance from the relevant customs office.